There may be times when you need home health care for someone in your family, whether it is an elderly parent who wants to live independently for as long as possible or a spouse who is recovering from major surgery.
Since home health care is not something that most people have much experience with until a need arises, it can be difficult to know how to choose a home health care provider. We have the questions to ask any home health care company to ensure that the provider you choose will best meet your needs.
Is it a Quality Agency?
The first criteria to research will be whether the home health care agency you choose is an agency that provides quality service and care. You can gauge the quality of a home health care provider by asking how long the company has been in business, whether it is certified by Medicare and if it is licensed by the state.
It is also a good idea to ask for references so you can talk to patients who have used the services of the home health care agency in the past.
How Good is the Care?
While you would like to assume that all home health care providers will offer the highest quality of care, this is unfortunately not always the case. You can evaluate quality of care by inquiring about the staff training and background and whether the agency will send a supervisor out periodically for quality control purposes.
You can also judge by the treatment from the home health care employees you come in contact with — are they friendly and helpful?
What Services are Provided?
Once you have worked out a list of services with the home health care provider, it is important to get that service agreement in writing to avoid misunderstanding during the care.
It is also important to find out how the home health care agency handles emergencies and what their policies are for handling potential problems. If special equipment is needed, it is a good idea to ask the home health care agency whether you will be instructed on use and who to contact in the event of a problem with the device.
Home health care is a way that many can have their medical needs met without having to leave home. The right home health care agency can make all the difference in getting quality care and top notch service.